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Gladstone Home Warranty

Gladstone's One-Year Warranty is a pacesetter in the industry. We are not only committed to building homes the way quality homes should be built, but we back up that commitment with an exceptional warranty. We believe in our homes, in the people who build them, and in the quality of the materials and methods we use. That's why we back our homes with the strongest warranty in the industry. Please consult the warranty manual provided in your closing package or online by accessing www.gladstonehome.com and using the username and password provided in your purchase agreement for complete information. You may contact us for service by using the online service request form on our Website.

Please read the warranty documents so that any items needing clarification can be discussed. During the New Home Orientation, you and our representative will complete the new home orientation forms, noting any items that might need adjustment. Please take time throughout the orientation to note any items that require adjustment and to insure incomplete items are noted on the New Home Orientation forms:

Thirty-Day Warranty Repair
Eleventh-Month Warranty Repair

Upon receipt of your request (by fax, mail or e-mail), our Warranty Manager will schedule a time to review your concerns and questions. In order to serve you better, we request that you document any service request in writing. Verbal communication, at times, is subject to miscommunication. We regret that we are unable to accept verbal requests in person or by telephone.

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